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Where we ship
We ship to the United States. Any other destinations we can currently deliver to are shown at checkout once you enter your address. Every order is dispatched within 1 business day (Monday to Friday), and the delivery times below count from the day the parcel leaves.
United States
| Option | Delivery time | Cost |
|---|---|---|
| Tracked shipping | 8 to 15 days after dispatch | $4.99 on orders under $60 Free on orders of $60 and over |
Every 3-mat and 6-mat bundle qualifies for free shipping. Free shipping eligibility is shown at checkout and depends on your order total after any discount codes.
Tracking
We only use tracked shipping. You'll get a shipping notification by email with your tracking number as soon as the parcel leaves, and you can follow it under Track your order. Tracking updates can take up to 3 working days to appear, especially once your local postal service takes over for final delivery. If the tracking hasn't moved in 5 working days, email care@tinyoops.com and we'll chase the carrier for you.
Delivery
Parcels are delivered to your door. If that isn't possible, the carrier leaves a notice or takes the parcel to a nearby pickup point and tells you where. Deliveries happen during the day, so a work address can be a good choice.
Changes and cancellations
Email care@tinyoops.com as soon as possible. We can change the delivery address or cancel the order until it has been dispatched. After dispatch, use the 90-day guarantee instead.
Lost or delayed parcels
If your tracking hasn't moved for 5 working days, tell us and we'll chase the carrier. If your order hasn't arrived within 30 days of dispatch, we'll send a replacement or refund you in full — your choice.
Taxes and duties
The price at checkout is the full amount you pay us. Any import duty your local customs may charge is not included — see Taxes & Duties for what to expect.