Shipping policy
SHIPPING POLICY
Where we ship
All orders ship from our warehouse in Finland. We ship to the United States, Canada, the United Kingdom, the EU and a number of other countries. Available options are shown at checkout once you enter your address.
Processing time
Orders are processed and dispatched within 1 business day (Monday to Friday).
Delivery time
Orders to the United States arrive within 7-14 days after dispatch, so allow roughly 8-15 days from the day you order. Delivery times for other countries are shown at checkout and may vary depending on your location and carrier conditions.
Shipping costs
Shipping to the United States is $16.00 on orders under $69.80 and free on orders of $69.80 and over, which includes every 3-mat and 6-mat bundle. Free shipping eligibility is based on your order total after any discount codes. Costs for other countries are calculated at checkout, so you'll see the exact amount before confirming your purchase.
Order tracking
We only use tracked shipping. Once your order ships, you'll receive tracking information by email so you can follow your package every step of the way. In some regions tracking updates can take up to 3 working days to appear, especially once your local postal service takes over for final delivery. If your tracking hasn't updated in several days, email us at care@tinyoops.com and we'll chase it for you.
Delivery
Parcels are delivered to your door. If that isn't possible, the carrier leaves a notice or takes the parcel to a nearby pickup point and tells you where. Deliveries happen during the day, so a work address can be a good choice.
Damaged or incomplete orders
If your order arrives damaged, defective, or with missing parts, contact us right away at care@tinyoops.com and we'll make it right. We will replace it or refund it, and you will not pay return shipping on an item that arrived faulty.
Lost or delayed parcels
If tracking hasn't moved for 10 days, or your order hasn't arrived within 30 days of dispatch, contact us and we'll send a replacement or refund you in full.
Changes and cancellations
Email care@tinyoops.com as soon as possible. We can change the delivery address or cancel the order until it has been dispatched. After dispatch, use the 90-day guarantee instead.
Undeliverable packages
Please make sure your shipping address is accurate and complete. If a package is returned to us because it couldn't be delivered due to an incorrect address or failed delivery attempts, we may need to charge a reshipment fee to send it again.
Taxes and duties
Our prices don't include import duties. See our Taxes & Duties page for what to expect in your country.
Returns and shipping costs
If you decide to return your order under our 90-day money-back guarantee, we'll refund the full product price. Return shipping is paid by the customer, and original shipping costs are non-refundable as these are incurred at the time of dispatch. This does not apply to faulty or incorrect items, which are covered above.
Questions
Email care@tinyoops.com or call (978) 510-3777.
TinyOops
4283 Express Lane, Suite FI3048
Sarasota, FL 34249
United States