Refund policy

Return Policy

We offer a 90-day money-back guarantee. If the mat isn't right for you, contact us within 90 days of delivery for a full refund, even if you've used it and washed it. We want you to actually try it.

There is no restocking fee, and you do not have to give us a reason. We just ask that everything that came in the box comes back, and that you cover the return shipping cost. Original shipping costs are not refunded. Email us at care@tinyoops.com and we'll take care of everything.

If you ordered a 3-mat or 6-mat bundle, return the whole order for a full refund, or return any unopened mats for a partial refund on those.

Damages & Issues

Please inspect your order when it arrives. If anything is defective, damaged, or incorrect, contact us right away at care@tinyoops.com and we'll make it right. We will replace it or refund it, and you will not pay return shipping on an item that arrived faulty.

Exchanges

Want a different pack size? Simply return what you have, and once processed, place a new order. Contact us and we'll walk you through it.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Contact us at care@tinyoops.com to get started.

Refunds

Once we receive your return, we'll inspect it and notify you. If approved, your refund will be processed to your original payment method within 10 business days. Your bank may take a few days longer to post it. If more than 15 business days have passed since we told you your refund was approved and it still hasn't arrived, please contact us at care@tinyoops.com.

Return address

Please email us before sending anything back so we can confirm the correct return address for your country. Returns sent without contacting us first may be delayed.