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The 90-day guarantee
Use it, wash it, live with it. If the mat doesn't suit you within 90 days of delivery, send it back in whatever condition it's in and we refund the whole order, including any shipping you paid. No forms, no questions about why.
How to return
- Email care@tinyoops.com with your order number (it starts with #52).
- Within one business day we send you a prepaid return label and instructions. Return postage is on us.
- Pack the mat, attach the label, drop the parcel off with the carrier and keep the receipt.
Exchanges
Ordered the wrong bundle? Exchange once, free, within the first 90 days. The replacement ships within one business day of your email, and postage is on us both ways.
When you get your refund
Allow up to 3 weeks for a return parcel to reach us. We refund the original payment method within 3 business days of receiving it. Depending on your bank, it then shows on your statement within 5 to 10 business days. We'll email you at each step.
Damaged, faulty or incorrect items
Sometimes things go wrong. If your order arrives damaged, has a fault, or isn't what you ordered, email us a photo within 14 days of delivery. We review claims within one business day and send a replacement or a refund straight away. You don't need to return the item unless we ask.
Returning a gift
Ask the person who ordered for the order number and the email address they used, then follow the steps above. Refunds always go back to the original payment method.
Statutory rights
This guarantee is in addition to any rights you have under the consumer laws of your state or country. It doesn't limit them.